Refund And Returns Policy: Merch with Meaning, Returns with Heart
Thanks for shopping with DTMF Merch, where every piece tells a story, and every lyric lives on in fabric. We know how personal this merch can feel — so if something’s off, we’re here to make it right. Below is everything you need to know about how we handle returns and refunds — made simple, just like your favorite track on Debí Tirar Más Fotos.
The 7-Day Window of Reflection
You’ve got 7 days from the moment your DTMF package lands at your doorstep to decide: “Does this piece hit like the album did?” If not, no worries — we’ll walk you through the return process with the same care we put into our designs.
What’s Covered?
If something went wrong on our end, we’ll fix it — no hesitation, no hassle.
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Wrong Item: Got a tee when you ordered a hoodie? We’ve got you. Let us know and we’ll send the right one or process a refund.
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Damaged Item: If your merch shows up looking like it went through a mosh pit, we’ll make it right. Snap a photo and email us.
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Wrong Size Sent: If the size you received doesn’t match what you ordered, we’ll ship the correct one out, fast and free.
What’s Not Eligible?
Some things are out of our hands — like heartbreak and the wrong size being picked.
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Correct Item, Wrong Fit: If we shipped exactly what you ordered but it doesn’t fit right, we can’t offer a return or exchange. (Need sizing help? Hit us up before ordering — we’ve got charts.)
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Didn’t Meet Expectations: We’re all about feels here, but we can’t offer returns just because the item doesn’t match the vibe in your head.
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Accidental Damage / Improper Care: Treat your DTMF merch like your favorite lyric — with care. We can’t accept returns for items damaged after delivery.
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Worn or Washed: We can only accept items that are unworn, unwashed, and in original condition — as crisp as the moment it arrived.
How to Start a Return or Refund Request
Simple as pressing rewind:
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Email us at [email protected]
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Include your order ID, a short explanation of the issue, and photos if needed
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Wait for our team to review your request — we’ll get back to you with next steps
⚠️ Important: Please don’t send anything back without our confirmation — unauthorized returns may not be accepted, and return shipping fees will be your responsibility.
Refund Timeline
If your refund is approved, we’ll send the money back to your original payment method. Depending on your bank or provider, it may take a few business days to show up. Still not there after 3 days? Reach out — we’ve got your back.
Final Note — We’re Fans Too
We’re not just a store. We’re part of this community — we feel the music the same way you do. So when something’s not right, know that we’ll treat your issue with care, just like we’d want our own order handled.
Thanks again for being here.
For trusting us.
For wearing the moment you forgot to capture.