DTMF Merch Privacy Policy — Your Info, Your Vibe, Our Promise
Welcome to DTMF Merch world — where memories become merch, and music becomes something you can wear. While you’re here, we want you to feel safe, seen, and respected. That includes knowing how your data is collected, stored, and used.
This Privacy Policy is our way of keeping it transparent, just like the lyrics that hit too close to home. By using our website, you agree to the practices described below. If you ever feel unsure, take a moment to read through this page — it’s made for you.
What Information Do We Collect?
We only collect what’s needed to fulfill your order, support your experience, and improve our site. That includes:
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Contact Information: Name, email, shipping address — anything you provide during checkout or account creation.
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Payment Details: We may collect credit card or payment info through secure, trusted gateways (never stored on our servers).
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Device Info & IP Address: So we can understand where you’re visiting from and optimize your experience.
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Order History & Preferences: To help us improve, personalize, and keep your merch journey seamless.
When you give us your info to place an order, create an account, or subscribe to updates, we take that as consent to use it for that purpose only.
If we ever want to use your info for marketing, we’ll ask you first — no spam, no surprises.
How Do We Use Your Information?
We use your information to:
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Process and fulfill your orders
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Provide customer support
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Send you shipping updates and account notifications
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Improve our website and product offerings
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Personalize your DTMF merch experience
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(With consent) Send you updates, drops, or deals
We do this with your consent, to fulfill our contract with you, and to comply with legal obligations — always with care.
Do We Share Your Information?
Only with those who help us help you. We may share your info with trusted third parties, like payment processors or shipping partners — but only as necessary and under strict confidentiality.
We never sell your data. Your story stays yours.
We may disclose info if required by law or to protect our site, our users, or our business — but we always prioritize privacy first.
Third-Party Services — The Company We Keep
Some services (like payment gateways or fulfillment providers) have their own privacy policies.
When you leave our website— whether through a payment form, shipping portal, or external link — you’re subject to their terms.
We encourage you to review those policies to understand how they handle your data.
Where and How Do We Store Your Data?
Your data is stored securely using industry-standard practices and encryption. Payment info is processed via SSL (Secure Socket Layer) and AES-256 encryption. While no method is 100% perfect, we follow PCI-DSS standards and go above and beyond to protect what matters.
Some data may be stored or processed on servers located outside your country. By using our site, you agree to this — but we’ll always make sure your rights are protected.
How Long Do We Keep Your Data?
We keep your info only as long as needed to fulfill your order, follow up on customer service, or comply with legal requirements.
Once it’s no longer necessary, it’s deleted — no emotional baggage here.
Cookies — Just the Digital Kind
Yes, we use cookies — tiny text files that help us:
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Remember your preferences
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Keep your cart intact
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Understand how you interact with our site
You can adjust your browser to block cookies, but that might affect your experience.
Third-party ad services may use cookies too — we recommend reviewing their privacy policies as well.
How Can You Update or Delete Your Info?
You’re in control. You can:
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Update your info via your account dashboard
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Request account deletion by emailing us at [email protected]
We’ll delete your data unless we’re required to keep it for legal or fraud prevention reasons.
Policy Updates — Because Life (and Law) Changes
We may update this Privacy Policy occasionally. If it’s a big change, we’ll let you know via our website or email.
By continuing to use our website after updates, you agree to the new version.
We encourage you to revisit this page every now and then — like relistening to your favorite track with fresh ears.
Have Questions? Let’s Talk
We’re here to make you feel something — not confused.
If you have questions, concerns, or just want to talk about data privacy in a way that doesn’t feel like a lecture, reach out:
Because at DTMF Merch, your data is personal. Just like the music. And we’ll treat it with the same care.