Cancellation Policy – Keepin’ It Real Like DTMF
We get it — sometimes plans change, hearts shift, or you simply hit “Pay” a little too fast. That’s life. And at DTMF Merch, we’re all about honoring emotions, even the second thoughts. Here’s how we keep cancellations smooth, simple, and fan-friendly — just like the softest track on Debí Tirar Más Fotos.
Cancellation Window: You’ve Got 12 Hours to Hit Pause
Changed your mind? No problem. You’ve got 12 hours from the time you placed your order to cancel it — no questions, no judgment.
Just email us at [email protected] with your order number and name, and we’ll help you cancel the order before it hits the fulfillment stage.
Think of it as your window to rewind — before your merch starts its journey to you.
How to Cancel – Quick, Kind, No Complications
If you’re within the 12-hour window, here’s what to do:
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Send an email to [email protected]
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Include your order number, name, and (if you feel like it) the reason why you changed your mind
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Our support team will confirm your cancellation and process your full refund right away
Simple, human, respectful — just how we like it.
After 12 Hours – We’ll Still Try for You
If it’s been more than 12 hours, chances are your order is already being prepped, packed, or shipped.
That said, we’ll still do our best. Email us as soon as possible, and we’ll contact our fulfillment team to check the order status. If it hasn’t left yet, we might still be able to stop it in its tracks.
No promises — but always effort.
Need to Change a Size or Color Instead?
Oops, ordered the wrong size? Picked the wrong vibe? It happens. If your item hasn’t shipped yet, just email us with your updated preferences, and we’ll be happy to adjust your order. Because sometimes it’s not about cancelling — it’s about getting it just right.
Fast Refunds – Because Waiting Doesn’t Feel Good
Once your cancellation is confirmed, we’ll issue a full refund to your original payment method right away. Most refunds appear within 1–3 business days, depending on your bank or payment provider.
Still waiting after 3 days? Don’t stress — reach out to us and we’ll check it for you ASAP.
Final Note – You’re Not Just a Customer. You’re a Vibe.
We’re not just here to process orders. We’re here to make sure every piece of merch feels right, from checkout to delivery. So if something feels off — whether it’s the item, the moment, or the mood — we’re here to help.
Because at DTMF Merch, we don’t just sell products. We deliver emotion. And if you need to pause that emotion — we totally understand.